Black Friday Support
Kindly read our FAQs before submitting a query. Expect up to a 36-72 hour delay in response to all queries.
Customer skincare line:
Apologies for the inconvenience as we process Black Friday orders. Skincare advice sessions will resume after 04/12/2024.
Fulfillment and collections office
We’ve recently moved 😊
Contact & collection hours
Our physical store will be closed to the public until 04/12/2024. Collections and retail will resume after this date.
Here to help.
Get in touch by filling in the form below, or troubleshoot your query on our Help Centre.
Customer skincare line
ext 1: skincare support; ext 2: order-related queries; ext.3: supply accounts
Fulfillment and collections office
We’ve recently moved 😊
Please select “Pick-Up Yourself” upon checkout if you wish to collect your order from our physical address.
Contact & collection hours
Monday to Friday: 08h30 – 17h00
For after hours support, please try our live chat service. Be mindful that there might be a delay in our after hour response times.
Our Fulfillment Centre
Our brand-new fulfilment centre, located in the heart of the Cape Winelands, is entirely powered by renewable energy. Every product on Dermastore is available at our reception store. Walk in, collect, browse, or seek expert advice – with free parking conveniently located right outside the front door.
Visit our Stellenbosch Store
Every product on Dermastore is available at our Stellenbosch store, located at our fulfillment office. Walk-in, collect, browse or get expert advice – there is free parking right outside the front door.
Marketing & Management Office
Address
Victoria Junction, Gate 4, 57 Prestwich St, De Waterkant, Cape Town, Western Cape, South Africa, 8001
Visit Dr Webster's Practice
Dr Ian Webster, Dermatologist and Co-Founder of Dermastore along with his highly-trained team, perform a range of in-office Dermatological treatments and procedures. His practice also stocks a limited range of products available on Dermastore.